Liliesinatube is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all.

Liliesinatube uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Liliesinatube only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the webpages are stored (the web server) needs to know the network address of your computer so that it can send the requested webpages to your internet browser. The unique network address of your computer is called it's "IP address," and is sent automatically each time you access any internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Liliesinatube Refund Policy

If for any reason you are unsatisfied, Liliesinatube will refund your money or send a replacement.

LiliesinatubeShipping & Delivery Policy

We deliver products Australia-wide using Australia Post and Toll/IPEC Priority. The total cost of $47.00 includes all shipping costs. Orders are dispatched 1 - 4 business days prior to your requested delivery date.

Liliesinatube Customer Service Policy

Liliesinatube is committed to providing exceptional customer service and quality products. We endeavour to make sure that our flowers are in stock and pricing is true and correct. Standard delivery timeframes are between 1 - 4 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you as soon as possible to arrange an agreeable alternative, a backorder or a full refund.

Liliesinatube Security Policy

When purchasing from Liliesinatube your financial details are passed through a Globalsign secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. The Globalsign certificate is hosted on PCI compliant servers. If you have any questions regarding our security policy, please contact us at sales@liliesinatube.com